Contact Us
Got a question about one of the sweepstakes casinos we cover, spotted something on the site that looks out of date, or thinking of launching a new sweeps platform and want it reviewed? This page explains how to reach the Sweepstakes Casinos team and what kind of messages we're best placed to help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message personally and typically reply within a couple of business days, though busy periods — around new operator launches or major promotional pushes, for example — can occasionally slow that down.
What we can help with
Sweepstakes Casinos exists to help readers compare new sweepstakes casinos and social casino platforms without wading through marketing copy themselves. Because of that, most of the messages we're set up to handle fall into a few categories:
- Corrections — if a welcome offer, eligible-state list, or redemption detail on one of our pages looks wrong or out of date, tell us and we'll check it.
- New platform suggestions — if you've come across a new sweeps casino that isn't listed here, let us know and we'll look into it.
- General feedback on our reviews, tables, or how we've explained the Gold Coin and Sweepstakes Coin model.
- Press or partnership enquiries from operators or industry contacts.
What we can't do is offer legal or tax advice, resolve account issues you're having with a specific casino, or process withdrawal or redemption requests — those all sit with the operator, not with us.
Account and redemption issues sit with the operator
If you're having trouble verifying your identity, redeeming Sweepstakes Coins, or accessing an account on any platform in our list of sweepstakes and social casinos, that's a matter for the casino's own support team, not for borderstan.com. We don't operate any of the platforms we review, hold customer accounts, or process payments, so we're not able to intervene in individual disputes. Each operator's terms and conditions page will list its own support contact, verification requirements, and redemption thresholds — that's the right first stop.
Why our reviews stay independent
Some of the links on borderstan.com are affiliate links, and we may earn a commission if you sign up through them. That relationship never decides how a platform is scored or where it sits in our rankings — those are based on the factors laid out in our reviews, not on commercial arrangements. If you ever think a listing looks skewed by anything other than merit, that's exactly the kind of feedback we want to hear through the contact details above.
Before you write in, a few things worth checking first
A handful of questions come up often enough that it's usually faster to check these first:
- Is a platform legal in my state? Sweepstakes casino availability varies by state, changes over time, and is ultimately set by each operator's own terms. We can point you toward general information, but we can't confirm legality for your specific situation — the operator's terms and conditions are the authoritative source.
- Do I have to buy coins to play? Legitimate sweepstakes casinos generally offer a free, no-purchase method of entry alongside paid Gold Coin packages. If a listed platform's terms don't make that clear, that's worth flagging to us.
- How do I set limits or take a break? Our responsible gambling page covers tools and resources for managing play, separate from anything an individual operator offers.
- What are the site's terms for using borderstan.com? Our terms and conditions page covers how the site itself works.
If none of that answers what you're after, or you'd just rather ask a person directly, our contact details above are the way to do it.
A quick note on who we are
You can read more about how Sweepstakes Casinos approaches reviews, comparisons, and editorial standards on our About Us page. It's a useful starting point if you want context before getting in touch, particularly if your question is about how we assess and rank the platforms we cover.
What to include in your message
To help us respond faster, it's worth including:
- The name of the platform your question relates to, if applicable.
- The specific page or section of borderstan.com you're referring to.
- Your state, if the question is about eligibility or availability — this helps us give a more useful, if still general, answer.
- Any screenshots or details that make the issue clear.
We can't guarantee a fix or a specific outcome for every message, but we do read and consider all of them, and corrections or updates based on reader feedback are a regular part of how we keep the site accurate.